Bountiful City Utilities


UTILITIES DEPARTMENT

Bountiful City Hall
795 South Main Street
Bountiful, Utah 84010

Customer Billing Inquiries
Monday - Thursday, 7:00 a.m. to 6:00 p.m.
Telephone: 801.298.6100
Office closed Fridays, Weekends and Holidays.

 

Drop Boxes: For your convenience, there is a drop box for utility payments located at City Hall, 795 South Main Street near the southeast parking lot entrance.  The City Hall drop box is collected daily. CASH PAYMENTS AND DELINQUENT PAYMENTS SHOULD NOT BE PLACED IN THE DROP BOX. 

Extended Hours at City Hall: The Utility Department at Bountiful City Hall has extended hours so you can come in before or after work for service! Our hours are 7:00 a.m. through 6:00 p.m. Monday through Thursday for your convenience. Call or come on in and we'll take care of you.

PAYMENT METHODS

Phone Payments:  The Utilities Department now has a new number for phone payments.  Please call 877.819.7081 to make a payment over the phone.    

Credit Card Payments: A processing fee of 3% will be applied to all transactions made via credit card.

E-Check Payments:
     Online: Each E-check transaction will incur a fee of $1.25.
     Over the Phone: Each E-check transaction will incur a fee of $1.65.

Other Payment Methods: No additional fees are charged for payments made with cash, check, or electronic funds transfer (EFT).

ONLINE PAYMENTS

The city’s utility billing software was recently updated.  This update requires anyone wanting to pay or view their utility bills through our online portal (i.e., Citizen Self Service) to sign up. Even if you previously had an online account this update requires you to reestablish your account. When you click on the “Pay My Bill / Access My Account” link it will direct you to the “MUNIS Self Services” page where you can click on the “log in” option. The next screen will provide you with the typical login screen; however, you will first have to click on the “sign up” link (bottom right corner) and establish your new account. Please reach out to 801-298-6100 if you have any questions.

GO PAPERLESS!!   

You now have the option to GO PAPERLESS for your utility billing by doing ONE of the following:

  1. Filling out the "Signup for Auto Pay/EFT" and/or the "Go Paperless!" Online forms by clicking on the corresponding buttons.  You can do one or the other - or both to go completely paperless!
  2. Filling out the form that will be in your April utility bill and returning it to us
  3. Calling us at 801.298.6100
  4. Coming into City Hall located at 795 South Main Street